ATOL and HCC

ATOL

The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Our ATOL Membership Number is 9617.

Click on the ATOL logo if you want to know more.

HCC

FINANCIAL FAILURE INSURANCE
In accordance with 'The Package Travel, Package Tours Regulations 1992' all passengers booking with A.C., M.W. & J.E.Hillier t/as Hatts Travel are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements in the unlikely event that A.C. M.W. & J.E. Hillier t/as Hatts Travel become insolvent.

A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking.

This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.

Data protection

Hatts promise to handle your important personal information in accordance with the requirements and principles of the Data Protection Act 1998.
You have the right to ask for a copy of the information we hold in return for a small handling fee of £2. You also have the right to require us to correct any inaccuracies in your information.

If you have any questions please speak to us on 01249 740 444.

Thank you,

Adrian and Jill.

Our policy

We will hold the information that you provide us (name, address, telephone number, etc.) securely and we do not share this information with any other company or person.
We may contact you by mail, email or telephone to let you know about new services, special offers and travel discounts you may be interested in. This may also include asking you to participate in customer surveys where we ask you about our services and how they could be improved.

Data principles

Anyone processing personal data must comply with the eight enforceable principles of good practice. Data must be:

1. Processed fairly and lawfully
2. Processed for limited purposes
3. Adequate, relevant and not excessive
4. Accurate and up-to-date
5. Not kept longer than necessary
6. Processed in accordance with the data subject's rights
7. Not transferred to countries outside the EU without protection
8. Secure